一、填空1、Mintzberg’s10managementrolearegroupedaround(inter-personalrelationship),(thetransferofinformation)and(decisionmaking)2、Foranorganization,therearethreecharacteristicsincluding（distinctpurpose）(deliberatestructure)and(people)3、Intermsofproblemsfordecision-making,thereexisttwotypes,thatis(structuredproblems)and(unstructuredproblems)4、therearefourdecision-makingstyleincluding(directivestyle)(analyticstyle)(conceptualstyle)and(behavioralstyle)5、fivecommonformsofdepartmentalizationinclude(functionaldepartmentalization)(geographicaldepartmentalization)(productdepartmentalization)(processdepartmentalization)and(customerdepartmentalization)6.(Contingency)approachsaysthatorganizationsaredifferent,facedifferentsituations,andrequiredifferentwaysofmanaging.7..Ifacommunicationtakesplaceamonganyemployeesonthesameorganizationallevel,thenwecallit(lateralcommunication).8.Aboutthedefinitionofmotivation,wecanfindoutthreekeyelementstheyare(energy),(direction)and(persistence).9.TheUniversityofIowastudiesexploredthreeleadershipstyles,theyare(autocraticstyle),(democraticstyle)and(laissez-fairestyle).10、(Controlling)istheprocessofmoniteringactivitiestoensurethattheyarebeingaccomplishedasplannedandofcorrectinganysignificantdeviation.11,therearethreetypesofmanagers,theyare(first-linemanagers),(middlemanagers)andtopmanagers12,managementiscoordinatingworkactivitiessothattheyarecompleted(efficiently)And(effectively)withandthroughotherpeople.13,WinslowTaylordevelopedthefamoustheoryof(scientificmanagement)in1911.14,.(Contingencyapproach)theorysaysthatorganizationsaredifferent,facedifferentsituations,andrequiredifferentwaysofmanaging.15,Decisionscanbeclassifiedtwotypes,theyare(programmed)decisionsand(unprogrammed)decisions.16,SWOTanalysisreferstoanalysisoftheorganization'sstrengths,weakness(opportunities)And(threats)17,(Visionary)leaderhastheabilitytocreateandarticulatearealistic,credible,andattractivevisionofthefuturethatimprovesuponthepresentsituation.18,Threeneedstheorystatesthreeneedsincludingtheneedforachievement,(power)And(affiliation).19,DouglasMcGregorisbestknownforproposingtwosetsofassumptionsaboutHumannature,thatis(TheoryX)and(TheoryY)20,Communicationwithinanorganizationisoftendescribedasformalcommunicationand(informal)communication二、名词解释1.jobenlargement:Thehorizontalexpansionofajobbyincreasingjobscope.2,managerialgrid:Agridoftwoleadershipbehaviors-concernforpeopleandconcernforproduction-whichresultedinfivedifferentleadershipstyle.3,nonverbalcommunication:Communicationtransmittedwithoutwords.4,management:Coordinatingandoverseeingtheworkactivitiesofotherssothattheiractivitiesarecompletedefficientlyandeffectively.5.decisionmaking:Theessenceofthemanager’sjob.6,Hawthornestudies:Aseriesofstudiesduringthe1920sand1930sthatprovidednewinsightsintoindividualandgroupbehavior.7,managementbyobjectives(MBO):Aprocessofsettingmutuallyagreed-upongoalsandusingthosegoalstoevaluateemployeeperformance.8,Organicorganization:Anorganizationaldesignthat’shighlyadaptiveandflexible.9,