Sayingnocanbeverydifficult.Peoplewhoareveryshyoftenhavelittleconfidence. Theythinkthattheyhavetomeeteveryone’sneed.Itisveryhardforthemtosayno.theysometimesfeelshyiftheysayno,butdoingthingsthattheydon’twanttowillmakethemunhappy.
Asimpleanddirect“No”isthebestway.Ifyouwanttoexplain,youcankeepitsimple.Justsay,“No,I’vealreadymadeplansforthistime”or,“Sorry,I’mafraidI’mnotfreeatthattime.”
Otherwaysofsayingno:
▲       Ican’tdothisrightnow.
▲       No,butthankforasking.
▲       PleaseacceptthatIcannotcome.
▲       I’drathernot.
Tosaynoyoushould:
▲       Startthesentencewiththewordno.
▲       Shakeyourheadwhenyousaynotomakesuretheyunderstand.Yourvoiceshouldbeclearanddirect.Keepeyecontact.
Ifsomeonemakesarequest,itisnecessarytoaskfortimetothinkitover.Thedecisionshouldbeuptoyou,butsometimesitisdifficulttosayno.Youcantrytoreplyinthefollowingway:
“Sorry.Iwouldhavetakencareofyourcatnextweekend,butIwillbegoingout.Iknowitwillbehardtofindsomeonetotakecareofthecat.Iwilltrytohelpyounexttime.”Rememberthat:youhavetherighttosayno!
1.Whatdoesthewriterencourageustodo?
2.Howmanywaysofsayingnoarementionedinthepassage?
3.Whohasahardtimesayingno?
4.Whenyousayno,whatshouldyoudoaswell?
5.Ifyouwanttorefusesomeone’srequest,whatwillyousay?