Asthesayinggoes,theonlyconstantischange.Thisisespeciallytrueintoday'sever-changingandincreasinglycompetitivebusinessenvironment.TherehavebeenalotofchangeimplementedinthecompanywhereIwork,butthemostcrucialofallisprobablythechangeincustomerservice.Thechangefrommanagement-centrictocustomer-centriciswhathelpedourcompanythroughmanychallenges,mostrecentlytherecession.Allbusinessesrelyfundamentallyontheircustomersandourlessonisonethatmanybusinessescouldlearnfrom. 　　I'llfinishitlater.