航空公司给我的回复,请问他们是已经在跟进我的投诉了呢,还是希望我再次去邮件具体描述我的投诉?Attheoutset,pleaseacceptourapologiesforthedisappointmentyoumayhavefelt.Wetrulyappreciateyourtimein

航空公司给我的回复,请问他们是已经在跟进我的投诉了呢,还是希望我再次去邮件具体描述我的投诉?

Attheoutset,pleaseacceptourapologiesforthedisappointmentyoumayhavefelt.Wetrulyappreciateyourtimeinpointingoutpossibleareasforimprovementinourproductsandservices.Yourthoughts,suggestions,andmostimportantly,YOU,aretakenintoaccountinourefforttoprovideaconsistentandexcellentcustomerservice.

Weofferyouourassurancethatarequestforfeedbackfromconcernedofficeshadbeeninitiatedtoprovideuswiththefullcircumstancesofyourreportedincident.Thehandlingofficerwillcommunicatewithyouforclarificationofyourconcerns.Shouldyouwishtofollowup,pleaseemailusatwecare@pal.com.ph.

Ms.LI,thankyouforhavinggivenustheopportunitytobeintouchwithyou.Wehopeforyourcontinuedsupportandpatronageinourflagcarrier,andwelookforwardtoservingyouinyourfuturetravels.