问题标题：
看看老外的回信.ButtheEN71andASTMdonotprovethematerialisrecycled.Ourcustomerneedsustoprovidesomethingtoprovethematerialisrecycled.今天刚收到的邮件,我们做玩具的,我们只有EN71和ASTM,怎么回复客人.
问题描述：
看看老外的回信.
ButtheEN71andASTMdonotprovethematerialisrecycled.
Ourcustomerneedsustoprovidesomethingtoprovethematerialisrecycled.
今天刚收到的邮件,我们做玩具的,我们只有EN71和ASTM,怎么回复客人.
孙靖回答：
passingEN71andASTMtestindicatedthatthematerialdidn'tcontainanyheavymetalslikelead,Cadmium,Phtalates,BentolandNickelwhichpossiblewereusedbysomeillegalmanufacturers.youknowthatwellforourtoysproducts,thesesubstanceswillcausematerialnotdegradableafterusing.
plstrustthatourproductsaretotallyenvironment-friendlyandtheyaretotalrecycled.
wealsoknowthatEN71andASTMtestreportsarethepassortoftoysproductsinEUaswellasUSA.so,weshouldnotdoubeitseffectiveness.anyhow,ifyourcustomeraskforsomespecialtestwhichcanprovethematerialisrecycled,wecanofferfullcooperationandsendyousamplesforapplyingtesting.
ihopetheyarehelpful.goodluck!
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