ReadthefollowingpassageandchoosethemostsuitableheadingfromA-Fforeachparagraph. Thereisoneextraheadingwhichyoudonotneed. |
| A．Allowforpersonalspace |
| B．Showwillingnesstonegotiate |
| C．Learnfromconflict |
| D．Keepyourselfcalm |
F.Talkaboutthemistakes
WaystoDealwithConflict
76.
Inheatedsituations,wehaveatendencytospeakfirstandthinkafter.Thisresultsinaggressionwhichaggravates(使恶化)theconflict.Instead,pausebeforeyouspeak,thinkaboutwhatthepersonhassaidtoyou,andrespondappropriately.Bygivingyourselfthistimetothink,youcooldown,andyouarelesslikelytospeakwithanger.Alotofthetime,theotherpeoplemaywanttoargueforthesakeofarguing.
77.
Everyoneknowsthatpeoplemakemistakesbecauseit’shumannature.However,italsoseemstobehumannaturetofightacceptanceofthosemistakes.Conflictsoftenarisefrommistakes,soit’sbesttobeupfrontandhonestaboutthem.Identifythemistakethatledtotheconflict.
78.
Inconflict,ifsomeonewalksaway,allowhimtodothat.Don’tfollowthepersonyou’reinconflictwithintoanotherroombecauseyouhaven’tsaidallyouwanttosay.Youwouldn’twanthimfollowingyouifyoufelttheneedtoleavethesituation.Also,don’thovertooclosetothepersonyou’reinconflictwith.Allowhimroomtobreathe.Don’tmakehimfeelasifyou’rebackinghimintoacorner.
79.
Itisveryeasytopointthefingerorplaytheblamegamewhentroublearises.Aseasyasitis,itisnotusefulorproductive.Themainconcernistofindasolutiontotheproblem,nottodeterminewhowaswrong.Iftheproblemisrelatedtotheworkitself,keeptheconversationfocusedonexactlywhatiswrong,andwhatcanbedonetofixit.
80.
Beopentotheideaofcompromiseandlettheotherpersonknowthis.Beforeyouapproachtheconversation,beconfidentinyourstanceandknowwhatyouarewillingtonegotiateonandwhatyoufeelstronglyshouldnotbecompromised.Doyourbesttobeflexible.Lookforaw