Thisstorytellsusaboutwhathappenedonaflightbetweenapassengerandanairhostess．Whentheplanehadjusttaken （46）___，thepassengerrangandtoldtheairhostessthatheneededacupofwatertotakehismedicine．Shetoldhimthatshe （47）___ （bring） himthewaterintenminutes．
Thirtyminuteslater，whentheman'sringforservicesoundedforthe （48）___ （two） time，theairhostesswasstillinahurry．Shewas （49）___busythatsheforgottodeliverhimthewater．Asaresult，thepassengerwaslatetakinghismedicine．Shehurriedovertohimwithacupofwater，butherefusedit．
Inthe （50）___ （follow） hoursontheflight，eachtimetheairhostesspassedbythepassengershewouldaskhimwithasmile （51）___heneededhelp，butthepassengernever （52）___ （pay） attentiontoher．
Whenthepassengerwasgoingtogetofftheplane，heaskedtheairhostess （53）___ （hand） himthepassengers'booklet （意见薄）．Shewasverysad．Sheknewhewouldwritedownsharpwords
（54）___mightresultinherlosingherjob．Butwithasmileshehandedittohim．
Offtheplane，sheopenedthebooklet，andsmiled （55）___ （happy），forthepassengerhadwritten，"Ontheflight，youaskedmeifIneededhelptwelvetimesinall．HowcanIrefuseyourtwelvesinceresmiles？"
That'sright!Whocanrefusetwelvesinceresmilesfromaperson？