Scene1BetweentheGuestandtheRoomAttendant 　　Guest:Excuseme.We'releavingtoday. 　　RoomAttendant:IsthereanythingIcandoforyou? 　　Guest:No,justtelltheaccountingdeskabouit. 　　RoomAttendant:Mypleasure.Bytheway,I'dliketotellyouthatthecheck-outtimeis12∶00noon,sir． 　　Scene2AttheAccountingDesk 　　Guest:I'dliketopaymybillnow． 　　FrontOfficeCashier1:Yournameandroomnumber,please? 　　Guest:GeorgeWright,Room706．FrontOfficeCashier1:Haveyouusedanyhotelservicesthismorningorhadbreakfastatthehoteldiningroom,MrGeorgeWright? 　　Guest:Yes,myfriendandIjusthadbreakfastatthediningroom,butwedidn'tuseanyservices． 　　FrontOfficeCashier1:Fine．Thisisyourbill,MrGeorgeWright.Fournightsat90USdollorseach,andherearethemealsthatyouhadatthehotel．Thatmakesatotalof665USdollars． 　　Guest:Oh,myGod!Howcoulditbesomuch?Ididn'texpectittobesomuch.Maybethereissomethingwrongwiththemeals. 　　FrontOfficeCashier1:I'mverytohearthat,MrGeorgeWright.Don'tworry.I'llcheckitatonce. 　　(TheFrontOfficeCashier2callsthemanagerofFoodandBeverageOutlets) 　　WaitressA:ThisistheFoodandBeverageOutlets.CanIhelpyou? 　　FrontOfficeCashier2:ThisistheFrontOffice.I'dlikeyoutoreaffirmthemealsofMrGeorgeWright.Thereissomethingwrongwiththecost. 　　WaitressA:OK.Justaminute.Oh,yes,youareright.Thecostshouldbe$201. 　　FrontOfficeCashier2(turnstoMrGeorgeWright):Sorry,sir,wemadeamistake. 　　Guest:Whathappened?Howcouldyoubesocareless!Iwanttoseeyourlobbymanager. 　　(Thelobbymanagercomes.) 　　Lobbymanager:Sorry,sir.I'veheardabouttheaccident.HereIwanttoapologizetoyouforourcarelessnessandthedelayandinconveniencethatitbringstoyou.Pleasefrogiveus.Wewon'tmakethesamemistakeagain.Andwe''llgiveyouasmallgift.Welcomeyoutoherenexttime. 　　Guest:That'llbefine.(TurnstoFrontOfficeCashier1) 　　Guest:CanIpaybycreditcard? 　　FrontOfficeCashier1:Certainly．MayIhaveyourcard,please? 　　Guest:Hereyouare． 　　FrontOfficeCashier1:Pleasesignyournamehere． 　　Guest:Oh,yes．IsitpossibletoleavemyluggagehereuntilI'mreadytoleavethisafternoon?I'dliketosaygood-byetosomeofmyfriends． 　　FrontOfficeCashier1:Yes,we'llkeepitforyou．Howmanypiecesofyourluggage? 　　Guest:Justthree．I'llbebackby3∶00． 　　FrontOfficeCashier1:That'sfine.Haveaniceday． 　　Guest:Thankyou．Seeyoulater.