根据对话,写80-100字的英文概况

PhoneRecording:Helloandthankyouforcallingcomputertechnicalsupport.

Caller:yes,Ihaveaproblem.PhoneRecording:Yourcallisimportanttous,andwewillansweryourcallintheorderthatitwasreceived.Youarenumber47inthequeue.Yourapproximatewaitingtimeis47minutes.Technicalsupport:Jason,speaking.HowcanIhelpyou?Caller:Oh,I'msaved.IthoughtIwasgoingtohavetowaitallday.Technicalsupport:Okay,what'stheproblem?Caller:Yeah,well,Iboughtoneofyourlaptopcomputersaboutthreeweeksago,butitjustisn'trunningright.Technicalsupport:Okay,well,sorrytosay,butyourcomputerisnolongerunderwarranty.[What?]Itranoutyesterday.Caller:What?Athree-weekwarranty?[Yeah,greatisn'tit.].Technicalsupport:Okay,whatseemstobetheproblem?Caller:Well,firstofall,thethingalwaysfreezes[Yeah.]andhascrashedazilliontimes[Always.]Technicalsupport:Uh,sirCaller:andIthinkthecomputer'sinfectedwithspywareandthebigbananatrojanvirus[That'snormal.]That'smybiggest.that'snormal?.That'smybiggestconcern.Technical

support:Oh,sir.Caller:andplustherewasatonofpreinstalled,third-partyprogramsthatjustclutterthecomputer,andI'matwit'sendtryingtogetthisthingtowork.

Technicalsupport:Ihavetoputyouonhold.Caller:What?

Technicalsupport:It'sgoingtotakeusaminuteorsotodiagnosetheproblem.I'mgoingtotransferyoutoourONEtechnician.

Caller:One!ButPhoneRecording:Youarenumber84inthequeue.Youapproximatewaiting

timeis2hours,17minutesorwheneverwegetaround