字典翻译 问答 小学 英语 请大家帮忙修改其中的语法错误.Whatarethebenefitsdothecompanygetfromthecomplaint?Complaintscanpointouttheshortcomingsofthecompanyandthentheycanimprovetheirproductorservice.Complaintscangiveyouthechancetog
问题标题:
请大家帮忙修改其中的语法错误.Whatarethebenefitsdothecompanygetfromthecomplaint?Complaintscanpointouttheshortcomingsofthecompanyandthentheycanimprovetheirproductorservice.Complaintscangiveyouthechancetog
问题描述:

请大家帮忙修改其中的语法错误.

Whatarethebenefitsdothecompanygetfromthecomplaint?

Complaintscanpointouttheshortcomingsofthecompanyandthentheycanimprovetheirproductorservice.Complaintscangiveyouthechancetogoontohavetheservicetothem,andmakethemtobecomethelong-termcustomers.Complaintsarealsocanimprovetheabilityofstaffabouthandlingthecomplaints.

Whenyouarehandlingthecomplaints,youhavetoknowtherequirementsofthecustomers.

Firstofall,theyneedbeconcerned.Theydon’twanttobeignored,andtheywanttogetattentionandtreats.Theywanttocontactwiththepeoplewhoisreallyconcernedabouttheirrequirementandthepeoplewhocansolvetheproblemsforthem.

Second,theyneedtobelistening.Customersneedtohavethefairtreatment,notthecomplaint,denyorexcuses.Listeningcanfindthesolutionsoftheproblem,anditcantrainusawayfromtheblame,denial,excuses.

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