Whatshouldwedo 　　ifweneedtocalltheemergencyservices? 　　Well,first.Youneedtoknow 　　thenumberoftheemergencyservices 　　intheplacewhereyoulive. 　　Okay.Whathappens 　　whenyoucalltheemergencynumber? 　　Whenyoucalltheemergencynumber, 　　anoperatorwillansweryourcall. 　　Theoperatorasksyouwhichserviceyouneed 　　thepolice,thefiredepartment, 　　oranambulanceservice. 　　Youshouldtelltheoperatorclearly 　　whatthesituationis, 　　andwhichserviceyouneed. 　　Itisimportanttospeakcalmlyandclearly, 　　sothattheoperatorcanunderstandyou. 　　Doestheoperatoraskforanyotherinformation 　　Yes,Theoperatorasksthecaller 　　whereheorsheiscallingfrom 　　andalsoasksforthecaller'sname. 　　Okay.Whatelseshouldweremember 　　whenmakinganemergencycall? 　　Itisveryimportanttokeepcalm. 　　Manypeople,becausetheyarenervousorupset 　　orscared,forgettogiveveryimportant 　　informationtotheoperator. 　　Forexample,theytelltheoperator 　　aboutafireonMasonStreet 　　buttheydonotmention 　　whichpartofthecitythefireisin. 　　AndtheremaybemorethanoneMasonStreet 　　inthesamecity. 　　Exactly.Sometimes,becauseof 　　receivingwrongorincompleteinformation, 　　theemergencyserviceswastetime 　　bygoingtothewrongplace. 　　Thankyoufortellingme 　　howtousetheemergencyservices. 　　Exercise7 　　Inmyhouse, 　　wehavealistofemergencytelephonenumbers. 　　Onthelistwehavethetelephonenumbersof 　　theplacewheremydadworks 　　andtheplacewheremymomworks. 　　Wealsohavethetelephonenumbersof 　　ourneighbors, 　　MrandMrsWallaceandthetelephonenumberof 　　myauntanduncle. 　　Thelistisstucktothewall 　　nexttothetelephoneinthekitchen.