Working at the post office, I'm used to dealing with a moody public. So when one irate customer stormed my desk, I responded in my calmest voice, "What's the trouble?" "I went out this morning," she began, "and when I came home I found a card saying the mailman tried to deliver a package but no one was home. My husband was in all morning. He never heard a thing!" After apologizing, I got her parcel. "Oh, good," she gushed. "We've been waiting for this for ages." "What is it?" I asked. "My husband's new hearing aid." 我在邮局上班，对于顾客们的各种情绪早已习以为常了。所以，有一天当一个生气的顾客气冲冲地来到我的工作台时，我还是非常平静地问她，“有什么问题吗？”“我早上上街了，”女顾客说，“我回到家的时候，我看到一个卡片，卡片说邮递员要给我们家送包裹，但没人在家。可是我的丈夫整个早上都在家啊。他说他什么都没听到”。在表示了歉意之后，我把包裹给了她。“噢，太好了”，那位女顾客喜形于色。“我们等这东西都等多少年了！”“是什么好东西？”我问。“我丈夫的新助听器”。